1. General Information
2. Overall Satisfaction
How do you rate, overall, the quality of our products in relation to your needs*? Very poor Poor Fair Good Excellent To what extent do you believe our company stands out compared to your usual leather suppliers*? Does not stand out at all Slightly distinctive Moderately distinctive Very distinctive Extremely distinctive
3. Customer Service and Support
How would you rate the availability and courtesy of our Client Care Specialists*? Very poor Poor Fair Good Excellent How adequate do you consider the response times to your commercial or technical inquiries*? Inadequate Mediocre Adequate Very adequate Excellent How do you rate the technical competence of our Client Care Specialist team*? Very poor Poor Fair Good Excellent Have you ever encountered communication issues with our Client Care Specialists*? Always Often Sometimes Rarely Never If yes, please specify the issues: (optional) If you have experienced quality issues, how would you rate the handling of your report by our Client Care Specialists and the rest of the team*? Very poor Poor Fair Good Excellent I have never submitted a quality report Which channels do you use most frequently to contact us*? (Select all that apply) Email Phone On-site visits Other
Which channels would you prefer to use instead? (optional)
4. Response Times and Order Management
How would you rate the punctuality of deliveries*? Always late Frequently late Sometimes late Often on time Always on time If you have experienced delivery delays, how would you rate the way our Client Care Specialists handled the issue*? Very poor Poor Fair Good Excellent I have never experienced delays
5. Product Quality and Customization
How much value do you place on the ability to customize the product offered by our tannery (color, thickness, softness, elasticity, special treatments, etc.)*? No value Little value Moderate value High value Essential value How do you evaluate the quality of our recent leather supplies compared to your usual standards*? Very poor Poor Fair Good Excellent How do you rate the quality/price ratio of our leathers compared to other suppliers in the industry*? Much worse Worse The same Better Much better
6. Suggestions and Improvements
If there is a specific aspect of our service that you believe could be improved, what would it be? What aspect of our Client Care Specialist do you appreciate the most? Do you have any suggestions for a product or service we could offer?
Thank you for your time!
Your feedback will help us improve our service. If you need any further assistance, our team is always at your disposal.
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