1. General Information

2. Overall Satisfaction

How would you rate the overall quality of our products in relation to your needs*?
Very poorPoorFairGoodExcellent
How satisfied are you with our company compared to other leather suppliers*?
Much less satisfiedLess satisfiedNeutralMore satisfiedMuch more satisfied

3. Customer Service and Support

How would you rate the availability and courtesy of our Client Care Specialists*?
Very poorPoorFairGoodExcellent
Does our team of Client Care Specialists respond promptly to your requests*?
NeverRarelySometimesOftenAlways
How do you rate the technical competence of our Client Care Specialist team*?
Very poorPoorFairGoodExcellent
Have you ever experienced any issues in communicating with our Client Care Specialists*?
AlwaysOftenSometimesRarelyNever
If yes, please specify the issues: (optional)

Which channels do you use most frequently to contact us*? (Select all that apply)
EmailPhoneOn-site visitsOther

Which channels would you prefer to use instead? (optional)

4. Response Times and Order Management

How appropriate do you consider the response times to your commercial or technical requests*?
InadequatePoorAdequateVery adequateExcellent
How would you rate the punctuality of deliveries*?
Always lateFrequently lateSometimes lateOften on timeAlways on time
If you have experienced delivery delays, how would you rate the way our Client Care Specialists handled the issue*?
Very poorPoorFairGoodExcellentI have never experienced delays

5. Product Quality and Customization

Does the level of customization of our products meet your needs*?
Not at allPartiallyFairly wellCompletelyI have not ordered customized items
How would you rate the quality of the leather compared to your expectations*?
Very poorPoorFairGoodExcellent
How would you rate the quality/price ratio compared to your expectations*?
Very poorPoorFairGoodExcellent
How satisfied are you with the quality of the goods delivered*?
AlwaysOftenSometimesRarelyNever
If you have encountered quality issues, how would you rate the way our Client Care Specialists handled your complaint*?
Very poorPoorFairGoodExcellentI have never filed a complaint

6. Suggestions and Improvements

Is there a specific aspect of our service that you believe could be improved?

What aspect of our Client Care Specialist do you appreciate the most?

Do you have any suggestions for a product or service we could offer?

Thank you for your time!
Your feedback will help us improve our service. If you need any further assistance, our team is always at your disposal.

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